Total Quality Management (BUSS 20005) – Spring – 2021 – CW2(Assignment) – Session A – QP

Total Quality Management (BUSS 20005) – Spring – 2021 – CW2(Assignment) – Session A – QP

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Instructions to Student

General Instructions/information for the students for completing the assignment

 Answer all questions.

 Deadline of submission: 03/06/2021 23:59

 The marks received on the assignment will be scaled down to the actual weightage

of the assignment which is 50 marks

 Word Count 1500 +/- 10%

 Formative feedback on the complete assignment draft will be provided if the draft is

submitted at least 10 days before the final submission date.

 Feedback after final evaluation will be provided by 19/06/2021

Module Learning Outcomes

The following LOs are achieved by the student by completing the assignment successfully

1. Critically discuss the role of technology, managers, employees, and customers in developing a quality-based workplace.

2. Appraise and analyse quality management issues in the industry and suggest implementable

solutions.

Assignment Objective

After completing this assignment, You will be able to apply the fundamentals of Total Quality Management and various quality systems like ISO and its standards. You will also be able to evaluate various tools and techniques for Total Quality Management.

Assignment Tasks

Total quality management (TQM) describes a management approach to long-term success through

customer satisfaction. In a TQM effort, all members of an organization participate in improving

processes, products, services, and the culture in which they work (ASQ n.d.).

As a quality professional select any one company or organization of your choice, apply the total

quality management fundamentals and concepts. You can approach towards the solution either by

evaluating the existing total quality management practices in the organization or recommending

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IN SEMESTER (INDIVIDUAL) ASSIGNMENT

Module Code: BUSS 20005 Module Name: Total Quality Management

Level: 2 Max. Marks: 100

Total Quality Management (BUSS 20005) – Spring – 2021 – CW2(Assignment) – Session A – QP

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a total quality management system or practices for the organizations. In this direction, critically

analyze and solve the following tasks.

Task 1

A brief work proposal discussing the following details must be uploaded on or before

12/05/2021. (Word Limit 150 Words). (10 Marks)

a. Name of the Company / Organization Selected b. Understanding of Tasks c. Timeline for completion of the given tasks and a Gantt Chart.

Task 2

Evaluate critically, select and apply any 5 TQM tools on to the selected organization

quality process and discuss the results. Your answer for each TQM tool discussion should

include illustrative diagrams, quantitative analysis and discussions. Provide relevant

literature references in your discussions. (Word Limit 750 words) (50 Marks)

Task 3

Critically analyze and discuss Cost of Quality aspects with reference to the selected

organization. Evaluate and discuss / recommend cost of quality reporting system. Provide

relevant literature references in your discussions. (Word Limit 500 words). (30 Marks)

Task 4

MOOC : (Word limit 100 Words)

Enroll the following MOOC lectures link or any QMS / TQM MOOC course.

https://www.openlearning.com/courses/total-quality-management/

Provide discussion on the reflection of your learnings from the MOOC course. (5 Marks)

Task 5