BUSI 830 DMAIC (FINAL) CASE STUDY ASSIGNMENT INSTRUCTIONS In this final module, you will synthesize the qualitative research methodology of Case Study research (and applications) (Yin, 2018) as well as the practical use of Lean Six Sigma (Hall & Scott, 2016; George et al., 2005) to develop a business-facing DMAIC-based case study. Also, the seven article readings and your own supporting research has provided a variety of example designs to include single-case holistic to multiple-case embedded case studies. After reviewing the Reading & Study material for this module and review of the rest of the course, in current APA format, design a comprehensive (non-Kaizen) DMAIC Case Study integrated with Lean Six Sigma tools and biblical worldviews. This must include a plan overview section, as well as design, measure, analyze, improve, control phases. Create a real-world case (that is, make sure the story is believable, i.e. it consists of sequence of time and events, problems and issues to solve, identities [positions/titles] and so on.) Sanitize all names and use only fictitious data. Use at least 3 Lean Six Sigma tools (George et al. (2005) by chapter [e.g. a value stream mapping and process flow tool, a data collection tool, an identifying and verifying causes tool, etc.]) and show your work (i.e. if using a value stream map, measurement selection matrix, scatter plot, etc.; design a graph, chart, or figure as appropriate, insert, and refer to such as per APA.) If there could be any doubt, the emphasis of this project is the DMAIC Case Study process. (HINT: The Cabrita et al. (2016) article serves as an excellent example.) Required Format This 2400 minimum, 3000 maximum word paper needs to be written with these main sections: Cover page Abstract Introduction Case Study ‘Plan’ Define Phase Measure Phase Analyze Phase Improve Phase Control Phase Conclusion References Other Requirements Materials submitted to fulfill requirements in one course may not be submitted in another course. Concerns about the propriety of obtaining outside assistance and acknowledging sources should be addressed to the instructor of the course before the work commences and as necessary as the work proceeds. BUSI 830 • • • • • • • • • • • • • The cover page must include this statement as an author’s note: “By submitting this assignment, I attest this submission represents my own work, and not that of another student, scholar, or internet source. I understand I am responsible for knowing and correctly utilizing referencing and bibliographical guidelines. I have not submitted this work for any other class.” In addition to the course textbook(s) and the Bible, this paper must include at least 10 references from scholarly articles that have publication dates no older than 5 years. Do not use any books other than the Bible and the textbooks. Do not conduct interviews. There should be at least one instance of biblical integration (at least one scripture reference). In-text citations are required to support your statements, points, assertions, issues, arguments, concerns, paragraph topic sentences, and statements of fact and opinion. The required cover page, abstract and the reference pages are not included in the required assignment word count but are required as part of your paper. The APA required abstract and conclusion section headings and subject headings (see above) are expected. For papers this length, there should be at least three (3) ‘levels of headings’. The introduction and conclusion sections should not be longer than ½ page each since the assignment is short in word count. The required abstract should be written as a stand-alone document and not written as an introduction since an introduction section is required. Therefore, refrain from using phrases such as, “in this paper,” and do not use citations. See example in APA manual. Sources of information from Wikipedia, dictionaries, and encyclopedia will not be accepted. Similarity scores must not exceed 20%. Paragraph lengths: Each paragraph should have a topic sentence unless it continues from or provides support to the prior paragraph. A paragraph is defined in this course as being at least 4 sentences in length. All parts of the assignment must be based on scholarly and biblical literature. Avoid clichés, slang, jargon, exaggerations, abbreviations, figurative language, and language that is too informal and too subjective. Submit your final document for grading with file name syntax: Last NameFirst Initial Project#. For example: PhilebaumJ Project8.doc (no .pdfs) Grading Metrics Consult the accompanying rubric for how your instructor will grade this assignment. Also, any form of plagiarism, including cutting and pasting, will result in zero points for the entire assignment. All quoted materials must be properly cited in current APA format. Note: Your assignment will be checked for originality via the SafeAssign plagiarism tool. BUSI 830 DMAIC (FINAL) Case Study Grading Rubric Criteria Content ‐ 98 Points Levels of Achievement Advanced Proficient Developing Not present 8 to 9 points 1 to 7 points 0 to 0 points Abstract and Introduction Abstract and Introduction Not completed or not provides a partial purpose, present but does not provide related to requirements main conclusion, and an adequate overview of the for the section. overview of the discussion discussion and provides a and provides a partial minimal discussion for doing discussion for doing a case a case study to include the study to include the overarching case study overarching case study ‘plan’. ‘plan’. Flow is not logical Flow is mostly logical and and/or insufficiently cited. partially cited. 14 to 15 points 13 to 13 points 1 to 12 points 0 to 0 points Define Phase Section provides a Section provides a partial Section provides a minimal Not completed or not 15 Points comprehensive description of description of the Define description of the Define related to requirements the Define Phase (includes Phase (includes most key Phase (includes few key for the section. key steps such as: customers, steps such as: customers, steps such as: customers, problem statement, resources, problem statement, resources, problem statement, crucial support, high-level crucial support, high-level resources, crucial support, process map, etc.). Flow is process map, etc.). Flow is high-level process map, etc.). logical and fully cited. logical and partially cited. Flow is not logical and/or insufficiently cited. 14 to 15 points 13 to 13 points 1 to 12 points 0 to 0 points Measure Phase Section provides a complete Section provides a partial Section provides a minimal Not completed or not 15 Points and thorough description of description of the Measure description of the Measure related to requirements the Measure Phase (includes Phase (includes most key Phase (includes few key for the section. key steps such as: defects, steps such as: defects, steps such as: defects, opportunities, units, metrics, opportunities, units, metrics, opportunities, units, metrics, data collection plan, validating data collection plan, validating data collection plan, the measurement system, the measurement system, validating the measurement etc.). Flow is logical and fully etc.). Flow is mostly logical system, etc.). Flow is not cited. and partially cited. logical and/or insufficiently cited. 14 to 15 points 13 to 13 points 1 to 12 points 0 to 0 points Analyze Phase Demonstrates critical thinking Mostly demonstrates critical Only partially demonstrates Not completed or not 15 Points related to requirements to include analysis, evaluation, thinking to include analysis, critical thinking, analysis, for the section. and synthesis of the analyze evaluation, synthesize of the evaluation, and/or limited phase (includes key steps analyze phase (includes most synthesis of analyze phase such as: performance key steps such as: (includes few key steps such objectives, value vs NVA, performance objectives, value as: performance objectives, opportunities to improve root vs NVA, opportunities to value vs NVA, opportunities cause, variation, etc.). Flow is improve root cause, variation, to improve root cause, logical and fully cited. etc.). Flow is mostly logical variation, etc.). Flow is not and/or partially cited. logical and/or insufficiently cited. Abstract, 10 to 10 points Introduction, Case Abstract clearly states the Study ‘Plan’ purpose and main conclusion 10 Points and Introduction provides a complete overview of the discussion. Provides a complete discussion for doing a case study to include the overarching case study ‘plan’. Flow is logical and fully cited. Points Earned BUSI 830 13 to 13 points 1 to 12 points 0 to 0 points Section provides a partial Section provides a minimal Not completed or not description of the Improve description of the Improve related to requirements Phase (includes most key Phase (includes few key for the section. steps such as: experiments, steps such as: experiments, solutions, operating solutions, operating tolerances, implementing the tolerances, implementing the best solution, etc.). Flow is best solution, etc.). Flow is mostly logical and partially not logical and/or cited. insufficiently cited. 13 to 13 points 1 to 12 points 0 to 0 points Section provides a partial Section provides a minimal Not completed or not description of the Control description of the Control related to requirements Phase (includes most key Phase (includes few key for the section. steps such as: standards, steps such as: standards, process control/capability, process control/capability, documentation/report, etc.). documentation/report, etc.). Flow is mostly logical and Flow is not logical and/or partially cited. insufficiently cited. 13 to 13 points 11 to 12 points 1 to 10 points 0 to 0 points Conclusion & Conclusion provides a partial Conclusion present but does Not completed. Biblical Worldview Conclusion provides a complete summary of the summary of the discussion not summarize discussion or Integration discussion and highlights key and highlights at least one key highlight key points and 13 Points points as well as a thoroughly point and a partially integrated either a reference to a integrated biblical worldview biblical worldview with at least biblical worldview or no with at least 1 scripture 1 scripture reference. scripture reference. reference. Advanced Proficient Developing Not present Points Structure ‐ 42 Earned Points 20 to 21 points 18 to 19 points 1 to 17 points 0 to 0 points Mechanics, Composition, Mechanics, Composition, 3 or Mechanics, Composition, 2 Mechanics, Composition, at There are many errors Grammar, Word more Lean Six Sigma Tools & Lean Six Sigma Tools & Word least 1 Lean Six Sigma Tool in mechanics, Word Count is thorough Count is satisfactory (+/- 2%). & Word Count is insufficient composition, grammar, Count (2400-3000 words). (+/- 3-4%). no Lean Six Sigma 21 Points Tools, or Word Count (>4% diff). 20 to 21 points 18 to 19 points 1 to 17 points 0 to 0 points APA Format, Proper cover page and Proper cover page and No cover page and/or section No structure or Structure, & section headings included. headings included. Met some formatting provided. References and section headings included. Met all of the required Met most of the required required formatting. Missing references Citations formatting. References formatting. References meet References do not meet and/or citations are 21 Points exceed requirements in requirements in number and requirements in number and rare, repetitious or nonnumber and quality and/or quality and/or many quality and/or some existent. most statements are statements are supported by a statements are supported by supported by a variety of variety of citations. a variety of citations. citations. 14 to 15 points Improve Phase Section provides a complete 15 Points and thorough description of the Improve Phase (includes key steps such as: experiments, solutions, operating tolerances, implementing the best solution, etc.). Flow is logical and fully cited. 14 to 15 points Control Phase Section provides a complete 15 Points and thorough description of the Control Phase (includes key steps such as: standards, process control/capability, documentation/report, etc.). Flow is logical and fully cited. Total Points Instructor Comments: /140 236 Int. J. Productivity and Quality Management, Vol. 17, No. 2, 2016 Six Sigma through DMAIC phases: a literature review K. Srinivasan* Department of Mechanical Engineering, Adhiyamaan College of Engineering, Hosur – 635 109, India Email: ksrinivasan.cad@gmail.com *Corresponding author S. Muthu Department of Mechanical Engineering, Dr. N.G.P Institute of Technology, Coimbatore – 641 048, India Email: smuthu231155@gmail.com S.R. Devadasan Department of Production Engineering, PSG College of Technology, Coimbatore – 641 004, India Email: devadasan_srd@yahoo.com C. Sugumaran Department of Mechanical Engineering, Salem College of Engineering and Technology, Salem – 636 111, India Email: mailsugume@yahoo.co.in Abstract: In this paper, the details of a literature review carried out to examine the application of DMAIC (stands for define, measure, analyse, improve and control) in companies to achieve the goals of Six Sigma concept are presented. While conducting this literature review, the papers containing DMAIC in their titles were gathered and studied. The outcomes of the researches reported in these papers have confirmed that, DMAIC is the model compatible for nourishing the benefits of Six Sigma concept in manufacturing, service and unconventional sectors. An important inference drawn at the end of conducting this literature review is that, the investigations on applying DMAIC in an unconventional sector are yet to begin widely and intensively. In this background, this paper is concluded by suggesting the future researchers to examine the application of DMAIC in several unconventional sectors. Keywords: Six Sigma; define, measure, analyse, improve and control; DMAIC; belt-based training; literature review; project charter; cause and effect diagram. Copyright © 2016 Inderscience Enterprises Ltd. Six Sigma through DMAIC phases 237 Reference to this paper should be made as follows: Srinivasan, K., Muthu, S., Devadasan, S.R. and Sugumaran, C. (2016) ‘Six Sigma through DMAIC phases: a literature review’, Int. J. Productivity and Quality Management, Vol. 17, No. 2, pp.236–257. Biographical notes: K. Srinivasan is currently an Associate Professor in the Mechanical Engineering Department of Adhiyamaan College of Engineering, Hosur, India. He holds a Bachelor in Mechanical Engineering and a Master in Computer Aided Design, which he obtained from University of Madras, India. He has 19 years of teaching experience. His research interests include total productive maintenance, quality function deployment and Six Sigma concepts. S. Muthu is currently Professor and Dean in the Mechanical Engineering Department of Dr. N.G.P Institute of Technology, Coimbatore, India. He obtained his Bachelor in Production Engineering and his Master in Industrial Engineering from University of Madras, India. He has 33 years of teaching and research experience. He received his PhD degree from Bharathiyar University in the year 2003. He has published over 15 papers in international journals. His areas of research interest include total productive maintenance, work systems engineering, total quality management, benchmarking and risk management. S.R. Devadasan is currently a Professor in the Production Engineering Department of PSG College of Technology, Coimbatore, India. He holds a Bachelor in Mechanical Engineering, a Master in Industrial Engineering, a PhD in Mechanical Engineering and a DSc in Mechanical Engineering. He has 24 years of teaching and research experience. He has published over 120 papers in international journals. He is an editorial advisory board member in the European Journal of Innovation Management, UK. His areas of research interest include strategic quality management, total productive maintenance, productivity engineering and management, agile manufacturing, business process reengineering, innovation management and risk management. C. Sugumaran is currently Professor and Dean in the Mechanical Engineering Department of Salem College of Engineering and Technology, Salem, India. He obtained his Bachelor in Mechanical Engineering from Bharathiyar University, India. He obtained his Master in Production Engineering from Annamalai University, India. He has 19 years of teaching experience. His research interests include total productive maintenance, benchmarking and quality function deployment. 1 Introduction Modern organisations are trying hard to improve their overall performance to face the ever increasing intensity of competition (Prashar, 2014; Natarajan et al., 2011a, 2011b). While carrying out this task, modern organisations are striving to apply appropriate strategies in all of their endeavours (Sugumaran et al., 2013; Cesarotti and Spada, 2009; Vassilakis and Besseris, 2009; Ahuja and Khamba, 2008b; Pramod et al., 2008). One of the strategies that has been finding wide and deep applications in modern organisations is ‘continuous quality improvement’ (Pramod and Devadasan, 2011; Pramod et al., 2010). In order to deploy this strategy, organisations have been applying ‘total quality 238 K. Srinivasan et al. management (TQM)’ (Vassilakis and Besseris, 2009; Arca and Prado, 2008). While applying TQM, organisations have adopted and applied numerous utilities under the names ‘techniques’, ‘tools’, ‘methods’ and ‘systems’ (Sugumaran et al., 2013; Agus and Hajinoor, 2012; Marksberry, 2012; Sankaran et al., 2008a, 2008b). Most of these utilities have facilitated the modern organisations to achieve ‘continuous quality improvement’ (Sugumaran et al., 2013; Breja et al., 2011; Pramod and Devadasan, 2011; Ahmed and Amagoh, 2010; Pramod et al., 2010, 2008; Cesarotti and Spada, 2009; Vassilakis and Besseris, 2009; Ahuja and Khamba, 2008a). However, seldom these utilities have enabled the organisations to achieve profitability. In order to bring out profitability through the implementation of TQM, in Motorola, Six Sigma model was developed (Jirasukprasert et al., 2014; Kumaravadivel and Natarajan, 2013; Chakraborty and Chuan, 2013). Six Sigma concept facilitates to achieve nearly ‘zero defect manufacturing’ and garner high profit (Kumaravadivel and Natarajan, 2013; Antony et al., 2012). Six Sigma concept permits the organisations to make mistakes less than 3.4 defects per million opportunities (DPMO). In order to achieve this goal, two approaches are followed. One is that, the projects leading to the defect prevention are to be carried out in the organisation by applying define, measure, analyse, improve and control (DMAIC) phases (Jirasukprasert et al., 2014; Prashar, 2014; Kumaravadivel and Natarajan, 2013; Sarkar et al., 2013; Antony et al., 2012; Cheng and Kuan, 2012; Mast and Lokkerbol, 2012; Franchetti and Yanik, 2011; Roth and Franchetti, 2010). The other approach is the imparting of formal training by assigning designations as champion, master black belt, black belt, green belt and white belt (Chakraborty and Chuan, 2013; Marques et al., 2013; Tjahjono et al., 2010; Kumar et al., 2008a) to the personnel. This method of imparting formal training is also known as belt-based training infrastructure. The capability of Six Sigma concept in facilitating organisations to garner high profit attracted many quality managers. As a result, Six Sigma was first implemented in many leading companies like general electric and allied signals (Jirasukprasert et al., 2014; Chakraborty and Chuan, 2013; Pepper and Spedding, 2010). Today, Six Sigma is widely applied in many parts of the …
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