Communications Management—This section identifies all critical communication channels for project stakeholders, frequency of communications, types of information to be communicated, and project status tracking plan. Where appropriate, include electronic media used for collaborative purposes (e.g., Google Docs, Yammer, Facebook, etc.). Also, in cases of geographically dispersed project teams, indicate methods for regular communication. See discussion from Chapter 6 on team communication methods. An example of a communication management protocol is shown below.
| Purpose of communication | Schedule frequency | Media or mechanism used | Called by: | Participants |
| Status updates | Weekly | Meeting and/or teleconference | Project manager | Full project team |
| Exception/variance reports | As needed | Meeting and/or teleconference | Project manager or technical lead | Impacted team members and client |
| Project reviews | Monthly or at milestone | Meeting and/or teleconference | Project manager | Full project team, sponsor |
| Configuration changes | As changes are approved | Meeting for impacted parties; e-mail for team | Project manager, sponsor or technical lead | Impacted team members and client |
| Supplier coordination | As needed prior to and post deliveries | Phone call | Supply chain lead | Project manager and supply chain lead |
| Emergency or critical events | As needed | Face to face | Any team member | Full project team |
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