ESSAY: Identify the Client and Identify the Problem

During Week One only, you have two parts to the assignment.

Part One: due on Thursday of Week One. It is ungraded but required. Because it is ungraded, you turn it in as an attachment to a message to me.

Part Two: This is due on Sunday of Week One. This is the graded portion of the Week One assignment and should be submitting using the Week One Assignment tab in the classroom.

VERY IMPORTANT! If you have not already read the information in the Lessons folder (link is located on the left-hand side in the classroom), you should do so without delay. You will find additional information there that will help you be successful in this class.

Part 1. Identify the Client
Step One this week is to identify a client for whom you will act as a consultant. The client can be your own work group or company, a family business you are involved with, a business you worked for previously, a volunteer organization you work for or have worked with, or a public company. The client you choose should be a small group or organization in which you can influence change in your role as a consultant. Please do not select “the military” or “the U.S. government” or “Giant XYZ Corporation.” However you may choose a small entity, such as a work group, within any of the larger organizations. For example, if you are in the military, focus on your group. If you select a Giant XYZ Corporation, select the department.

Directions:
1.Submit a summary describing the client and your relationship to the client. The summary should be no more than a couple of paragraphs. This can be submitted in a word document or the body of a message via the messaging feature in the classroom. The summary will be included in part two of your paper. The purpose of submitting a summary is to confirm your client and identified problem fit the case study criteria.
2.This is due by midnight on Thursday of Week 1. Please submit it as an attachment to a message sent via the Messaging feature in the classroom. This is ungraded but required in order to have your client approved.

Part 2. Identify the Problem

Step two is to identify a problem or issue that is impacting performance in the organization. With your knowledge of the client you have identified and the learning you have acquired to this point, identify a management problem you will investigate and for which you will provide recommended solutions. If you are working with a supervisor or manager, you may want to consult with them to complete this step.

Read the material at the sites listed in the Week 1 Lessons folder (look for the Lessons tab on the l.h. side in this classroom) to help guide you in identifying a management problem in your work environment. Complete a 2-4 page paper discussing the client and the management problem you will explore during this course.

This course is designed to provide hands-on experience that utilizes the learning from previous courses. With your knowledge of the client you have identified and the learning you have acquired to this point, identify a management problem you will investigate and for which you will provide recommended solutions. If you are working with a supervisor or manager, you may want to consult with them to complete this step. Some questions you can explore to help you are:

• What are the goals of the company/division/work group?
• In considering the goals, where does progress halt?
• Is there data to substantiate this or is it a perception of the manager?
• Who is involved…the manager, the employees, stakeholders?
• How long has this problem existed?
• What and how are expectations and requirements communicated?
• When expectations or key deadlines are missed, what happens?
• What factors contribute to the problem (politics, structure, decision-making factors)?j
• Are technical skills or training contributing to the problem?
• Are there ethical issues relating to the problem?
• If so, how have those issues been handled to date?

These questions do not all need to be answered nor is this list all inclusive; they are provided to help you get started and inspire your own questions to explore while completing this assignment.

As you think about this consider:

When relationships experience roadblocks of any sort we can say there is a problem in the relationship. This is true for both personal and professional relationships. When identifying and analyzing potential problems one would start first with symptoms of the problem. This is sometimes a difficult process as it can be easy to confuse symptoms with the problem. For instance, perhaps as a manager you are dealing with a lack of acceptable productivity with two of the ten people who work in your area of responsibility. Maybe one of those people is cranky and difficult to work with.

In this case the problem you need to solve as a manager is one of increasing productivity in your area to an acceptable level. Managers respond to this issue in many different ways depending upon their skill, ability, knowledge and maturity. Some managers may transfer some of the work from the two problem employees to some or all of the eight other employees. This solution will, in turn, produce additional symptoms that now are visible in the behavior and productivity level of the other eight employees in addition to the original two employees. You can see that this solution will only continue to affect productivity in a negative manner and never really solves the problem. This is why, during the problem identification stage, one ought to be certain they are looking at the problem and rather than trying to reduce or eliminate symptoms.

NOTE: Research is required for this an all of the papers in this class. You must have a minimum of two unique sources each week, neither of which can be Wikepedia.

Turn in: Two to four page paper in a word document, submitted to your Week 1 “Identify the Problem” Assignment folder in the classroom. This is due by midnight on Sunday of Week 1.

ANSWER

Client Identification

Management of resources is paramount in the success of any given project that a company seeks to execute. Many institutions in the contemporary environment are keen to ensure consideration of all factors before engaging in a project. Because of working in the institution previously, it is critical to note that the institution had numerous human resource management problems. As a consultant, it is possible to offset a situation and consequently have a company scaling higher in the industry where it functions (O’Brien, 2019). The …

The company is seeking to expand and has requested assistance in the comprehension of significant risks that it faces if it continues operating with the current human resource strategies laid out. Moreover, the chief executive of the institution has shown concerns on the financial state the company is in after receiving the quarterly audit report. Owing to these concerns, the company has …

Problem Identification

One of the goals of the company is to become a market leader in the provision and supply of office equipment in the small town where it operates. Progress halts where some human personnel officers do not perform as effectively and diligently as expected. The major problem facing the institution is poor communication and poor customer relations by the human resource team and more specifically, the sales team. Sales representatives have poor work ethics, and this is from the feedback offered by some agitated clients. Some clients even disconnect from working with the company again. With a poor reputation, there is always the risk of more customers dropping the …

Another problem with the sales team is that they often fail to meet the deadlines and given the fact that some of the institution’s clients have a tight schedule. The problem has escalated in recent months because the executive has not set in place disciplinary measures to curb the situation. An institution must have strict strategies to ensure that the sales representatives are accountable for their actions. Moreover, stringent disciplinary standards ensure that other workers that might bear the same detrimental wor…

Currently, the company has not incorporated any mitigation strategies to resolve the situation and thus the need for a consultant. Through consultancy, the company’s executive team will comprehend the best means by which the …

References

Agus, A., & Ismail, R. (2016). The Importance of Training in Supply Chain Management on        Personnel Differentiation and Business Performance. World, 7(1).

O’Brien, J. (2019). The Importance of Organizational Knowledge: An Exploration of Knowledge             Management in Trenches. Illinois: Common Ground Research Networks.