ESSAY: Teamwork collaboration, Negotiation and conflict resolution

Directions
1. Read Finkelman (2016), Chapter 13: Improving Teamwork: Collaboration, Coordination, and Conflict Resolution, section on Negotiation and Conflict Resolution, pp. 324-333. Watch tutorial below.
2. Write a 5-7 page paper (not including the title or References pages). Follow APA format. Consult your APA manual, and consider using the APA resources provided by Chamberlain. Cite the course textbook and two scholarly sources.
o Cite the course textbook and two scholarly sources. Scholarly references must be published within the last 5 years, from the Chamberlain library only and must provide the permalink.
o Review the information provided in our library of how to search for journal articles (Links to an external site.)
o Review the information provided in our library of how to locate and copy a journal permalink (Links to an external site.)
3. You are required to complete this assignment using the productivity tools required by Chamberlain University, which is Microsoft Office Word 2013 (or later version), or Windows and Office 2011 (or later version) for MAC. You must save the file in the “.docx” format. Do NOT save as Word Pad. A later version of the productivity tool includes Office 365, which is available to Chamberlain students for FREE by downloading from the student portal at http://my.chamberlain.edu (Links to an external site.) Click on the envelope at the top of the page.
4. Observe nurses in a care delivery setting. Identify a recurring conflict with the potential to negatively impact patient care. This should be from your practice setting or prelicensure experiences.
5. Provide details of what happened, including who was involved, what was said, where it occurred, and what was the outcome that led you to decide the conflict was unresolved.
6. REVIEW AND DISCUSS the four stages of conflict as found in Finkelman. IDENTIFY AND EXPLAIN how the stages of conflict relate to the example in your workplace. Do not use direct quotes.
7. Describe how you would collaborate with a nurse leader to reach consensus on the best strategy to deal with the conflict. Besides the textbook, the paper needs to summarize conflict resolutions from two scholarly articles.
8. Describe the rationale for selecting the best strategy.
9. Provide a summary or conclusion about this experience or assignment and how you may deal with conflict more effectively in the future.
Please see the grading criteria and rubrics on this page.

Rubric
NR447_Conflict_Resolution
NR447_Conflict_Resolution
Criteria Ratings Pts
This criterion is linked to a Learning Outcome Detailed description of conflict, including type of conflict
60.0 pts
After an introduction paragraph, paper thoroughly provides observations of conflict in practice setting. The paper thoroughly states if negative outcomes were observed and identifies the specific type of conflict observed. It provides details of what happened, including who was involved, what was said, where it occurred, and what was the outcome that led you to decide the conflict was unresolved.
53.0 pts
After an introduction paragraph, paper clearly provides observations of conflict in practice setting. It clearly states if negative outcomes were observed and identifies the specific type of conflict observed. It provides some details of what happened, including who was involved, what was said, where it occurred, and what was the outcome that led you to decide the conflict was unresolved.
48.0 pts
After an introduction paragraph, the paper provides observations of conflict in practice setting. It briefly states if negative outcomes were observed and identifies the specific type of conflict observed. It provides few details of what happened, including who was involved, what was said, where it occurred, and what was the outcome that led you to decide the conflict was unresolved.
23.0 pts
After an introduction paragraph, the paper provides observations of conflict in practice setting. It does not state if negative outcomes were observed or identifies the specific type of conflict observed. It provides few details of what happened, including who was involved, what was said, where it occurred, and what was the outcome that led you to decide the conflict was unresolved.
0.0 pts
After an introduction paragraph, the paper does NOT provide observations of conflict in practice setting. It does not state if negative outcomes were observed or identifies the specific type of conflict observed. It provides NO details of what happened, including who was involved, what was said, where it occurred, and what was the outcome that led you to decide the conflict was unresolved.
60.0 pts
This criterion is linked to a Learning Outcome Stages Described
Four stages of conflict and relationship to identified conflict, describes stages and their relationship to identified conflict
40.0 pts
Paper thoroughly outlines the four stages of conflict, as described in Finkelman, and how the stages relate to the example
35.0 pts
Paper mostly outlines the four stages of conflict, as described in Finkelman, and how the stages relate to the example.
32.0 pts
Paper outlines the four stages of conflict in a fair manner, as described in Finkelman, and does a fair job explaining how the stages relate to the example.
15.0 pts
Paper minimally outlines the four stages of conflict, as described in Finkelman, and minimally explains how the stages relate to the example.
0.0 pts
Paper does not outline the four stages of conflict as described in Finkelman. It does not state how the stages relate to the example.
40.0 pts
This criterion is linked to a Learning Outcome Best strategy for conflict resolution and collaboration with a leader
Strategy for resolution of conflict identified. Discusses collaborative efforts with a nurse leader to resolve conflict. Besides the course textbook, the paper cites two scholarly sources. Scholarly articles must be published within the last 5 years, from the Chamberlain library only and must provide the permalink.
60.0 pts
Paper describes in excellent detail a strategy for conflict resolution and collaboration with a nurse leader to resolve conflict. Besides the course textbook, the paper cites two scholarly articles. Scholarly articles must be published within the last 5 years, from the Chamberlain library only and must provide the permalink.
53.0 pts
Paper describes in good detail a strategy for conflict resolution and collaboration with a nurse leader to resolve conflict. Besides the course textbook, the paper cites one scholarly article. Scholarly articles must be published within the last 5 years, from the Chamberlain library only and must provide the permalink.
48.0 pts
Paper describes in fair detail a strategy for conflict resolution and collaboration with a nurse leader to resolve conflict. Only cites the course textbook. It cites an additional source but NOT a scholarly article.
23.0 pts
Paper minimally describes a strategy for conflict resolution and/or collaboration with a nurse leader to resolve conflict. Only cites the course textbook and no additional sources.
0.0 pts
Paper describes NO strategy for conflict resolution and collaboration with a nurse leader to resolve conflict. It does NOT cite the course textbook or other sources.
60.0 pts
This criterion is linked to a Learning Outcome Conclusion or Summary
Provides a conclusion or summary about the learning experience and how this assignment will provide guidance for future conflict resolution skills
20.0 pts
Paper provides a thorough conclusion or summary and description of plans for dealing with conflict in the future.
18.0 pts
Paper provides a good summary and description of plans for dealing with conflict in the future.
16.0 pts
Paper provides a fair conclusion or summary and description of plans for dealing with conflict in the future.
8.0 pts
Paper provides a minimal summary and/or description of plans for dealing with conflict in the future.
0.0 pts
Paper does not provide a conclusion or summary and NO future plans for dealing with conflict.
20.0 pts
This criterion is linked to a Learning Outcome Clarity of Writing
Content is organized, logical, and with correct grammar, punctuation, spelling, and sentence structure
10.0 pts
Content shows excellent organization, logical, and grammar, punctuation, spelling, and sentence structure are correct
9.0 pts
Content is mostly organized, logical, and grammar, punctuation, spelling, and sentence structure have minimal errors.
8.0 pts
Content is fairly well organized, logical and grammar, punctuation, spelling, and sentence structure have some errors.
4.0 pts
Content is minimally organized but may lack logic. Several errors occur in grammar, punctuation, spelling, and sentence structure.
0.0 pts
Content is disorganized and writing has numerous grammars, spelling, or syntax errors resulting in difficulty reading and understanding the ideas
10.0 pts
This criterion is linked to a Learning Outcome APA
APA formatting is apparent.
References are properly cited within the paper; reference page includes all citations; proper title page and introduction are present.
10.0 pts
Excellent APA formatting is apparent, References are properly cited within the paper. Reference page includes all sources; proper title page and introduction are present and. Few errors are noted.
9.0 pts
Good APA formatting is apparent, References are mostly well cited within the paper. Reference page includes all sources; proper title page and introduction are present, and some errors are noted.
8.0 pts
Only fair use of APA formatting is present. References are cited in fair format within the paper. Reference page includes all sources; proper title page and introduction are present several errors are noted.
4.0 pts
Multiple APA formatting errors exist. References are not present for all cited sources; citations are not present for all sources on reference page. Many errors are noted.
0.0 pts
APA formatting was not used. More than 15 errors are noted.
10.0 pts
This criterion is linked to a Learning Outcome Late Deduction
0.0 pts
0 points deducted
Submitted on time
0.0 pts
Not submitted on time – Points deducted
1 day late = 10 deduction; 2 days late = 20 deduction; 3 days late = 30 deduction; 4 days late = 40 deduction; 5 days late = 50 deduction; 6 days late = 60 deduction; 7 days late = 70 deduction; Score of 0 if more than 7 days late
0.0 pts
Total Points: 200.0

ANSWER

Dealing with conflicts is a normal part of any organization, especially when it comes to a hospital setting (Finkelman, 2016). Identifying the stages of conflict and the best strategies to deal with them is a crucial aspect of leadership, which helps ensure that everything runs as expected in the organization. Resolving conflict also helps create teams that can work well together despite their differences.

Conflict Situation

A recurring conflict that has the potential to impact patients care negatively in my place of work entails lack of professional commitment and respect among most of the staff members. This happens as a result of the management promoting some of the newer staff members. While the management deemed the promotions rightful, most of those who have been passed over remain quite upset with the decision made. In turn, the situation results in decreased work morale and commitment from the offended nurses, which require the other nurses to pick up the slack; therefore, forcing them to do more than they can handle. Everything in the hospital tend to suffer, especially the patients, since they can hardly receive the care they deserve. The negative effect is quite evident not only among the nurses but the hospital’s patients as well. Dealing with the issue is critical to allow the proper functioning of the hospital and its staff members.

Four Stages of Conflict

Since conflict is a normal part of life and the workplace, taking the time to understand the different stages of a dispute allows one to handle these problematic scenarios better whenever they arise (Finkelman, 2016). It is also essential to stay calm, professional, and courteous when handling any conflicts that arise among the workers in the hospital (Curcija, Breakey & Driml, 2019). The four stages of dispute include the latent phase, the perceived stage, the felt stage, and the manifest stage.

In the latent stage of the conflict, the dispute exists, but it has not yet developed. Hence, very few people are aware of the conflict, while those who may be aware of it may be choosing to ignore it while hoping that it will resolve itself (Finkelman, 2016). The development of the conflict at this stage is dependent on the emotions of the individuals involved. If they behave irrationally, the conflict tends to escalate and may even result in violence. At this stage, only the wronged party, feels offended while the second party is oblivious of the situation.

The conflict experienced in my place of work is at its latent stage, whereby some of the nurses fail to respect their younger seniors. While the conflict amongst the nurses is not apparent or widely known, the contention to the advancement provide the potential for conflict. The nurses who believe they should have been promoted feel disrespected by the management, leadership, and the other nurses in the organization.

The second stage of conflict is the perceived stage. At this point, the parties involved in the conflict are now fully aware of what is happening (Curcija et al., 2019). After both feuding parties realize the cause of the conflict, the upset party takes the time to explain what is wrong and how the scenario can be corrected to suit them and prevent the conflict from escalating. At this level, the hospital’s management should take time to understand the argument formed by the aggrieved party. Understanding the reasons as to why they believe they should have received the promotion is a critical aspect of this stage. Also, at this point, the upset party should explain to the other nurses why they believe their….