Marco’s Pizza Palace is notorious for delivering the wrong pizza or delivering the orders late to the customers. Explain what Marco’s first step should be in order to improve its delivery process and why? Refer to this week’s required reading before crafting your post.
Additional resources: The video is a quick overview of the seven basic quality tools; https://www.youtube.com/watch?v=7Kc1reo8NU0&feature=youtube_gdata_player
ANSWER
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Marco’s Pizza has been documented to have engaged in the poor delivery of its product. Some of the stated problems are late delivery and also the delivery of the wrong pizza. In order to address the problems that the Marco’s Pizza has been undergoing, the best strategy would be to use some of the seven basic tools of quality. According to the reading, the organization can apply the cause and effect diagram to deal with the problem.
The cause and effect diagram will provide the factors that have led to the problem in a profound way (Lean Strategies International LLC, 2016). There is also be the provision of a relationship between the causes and effects in the long run. The problems might be the employees, machines, methods, measurements or environment in which they are working. The organization should provide the employees with the kind of satisfaction that they need in order to improve on the delivery of pizza. This can be done by providing them with incentives and rewards…
The organization should also upgrade its machines and use those that ensure all orders are well recorded and that the delivery is done in time. This will help in doing away with the issue of wrong deliveries. The environment in which the employees operate also needs to be checked and improved (Andrássyová et al., 2013). The kind of satisfaction that comes from the environment changes will raise the employee morale and therefore develop the desire to make appropriate deliveries (Tague, 2004). The organization also…
References
Andrássyová, Z., Žarnovský, J., Álló, Š., & Hrubec, J. (2013). Seven new quality management tools. In Advanced Materials Research (Vol. 801, pp. 25-33). Trans Tech Publications Ltd.
Lean Strategies International LLC. (2016). “The Seven basic quality tools.” You Tube. Retrieved 6th Apr 2020 from: https://www.youtube.com/watch?v=7Kc1reo8NU0&feature=youtube_gdata_player
Tague, N. R. (2004). Seven basic quality tools. The Quality Toolbox. Milwaukee, Wisconsin: American Society for Quality, 15.
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