2. Summative Assessment for Using Information in Human Resources (5UIN/02)

Learning outcomes:
1.Understand the research process and different research approaches.
2.Be able to conduct a critical review of information sources in an area of HR/business practice and analyse the findings.
3.Be able to draw meaningful conclusions and evaluate options for change.
4.Know how to deliver clear, business-focused reports on an HR issue.

Assessment brief/activity

Your CEO has asked each departmental head to undertake a critical review of their systems, processes and practices as part of a major organisational change agenda. You have been asked to review an area of HR/business practice and present a business report to key stakeholders with recommendations for improving practice. To provide the basis for your report, you have been asked to conduct a critical review of information sources relevant to the area of practice. You should:
•Select an area of HR/business practice and give the reason for your choice
•Undertake a critical review of different information sources (at least three) e.g. research digests, academic and professional literature, online databases, key texts relevant to the selected area of practice.
•In your write up of the literature review you should explain why you selected that particular source and highlight some of the different research approaches adopted by the authors and comment on the advantages and disadvantages of these different approaches.
•Draw meaningful conclusions from the review of the different information sources.
•Make justified recommendations to named stakeholders for sustaining and/or improving practice.

Your report structure should include:
•Title page (report title and their name, submission date)
•Executive summary (overview, methods of analysis, findings, recommendations)
•Table of contents (list of numbered sections)
•Introduction (terms of reference)
•Main body (headings and sub-headings – these could be for each information source reviewed). Candidates should use a mix of narrative and diagrammatic formats to present their findings.
•Conclusion (including major inferences and recommendations for change)
•Reference list
•Appendix if used i.e. information supporting their analysis but not essential to its explanation.

Evidence to be produced/required

A written business report for stakeholders of approximately 2600 words. The title page, executive summary, reference list and any appendices are excluded from the word count.

You should relate academic concepts, theories and professional practice to the way organisations operate, in a critical and informed way, and with reference to key texts, articles and other publications and by using organisational examples for illustration.

All reference sources should be acknowledged correctly and a bibliography provided where appropriate (these should be excluded from the word count).

ANSWER

Executive Summary

This report was written to examine Employee engagement and Retention in Healthcare and to recommend to stakeholders the best strategies to address this concern. Based on the reviewed literature, the research has shown that employee retention and engagement have a direct effect on the quality of care delivered to the patients. When the employee turnover is high, the quality of care delivered to patients is low. The report has also evaluated some of the factors that lead to high employee turnover in the healthcare setting and suggested some strategies of mitigation.  It is recommended that human resource practices should be geared towards improving the working environment of employees, advocating for better employee deployment mechanisms reducing instances of bullying and undertaking timely response to concerns raised by employees. Adherence to such tendencies will help address healthcare workers’ turnover.

Table of Contents

1     Introduction. 4

1.1      Aim and Objectives. 5

1.2      Key Stakeholders. 5

2     Literature Review.. 5

3     Critique of Literature Review.. 8

3.1      Justification of the research selected. 9

3.2      Advantages and disadvantages of Research Selected. 10

3.3      How it could be applied to my business. 10

4     Proposed Presentation of Findings. 11

4.1      Line Graphs. 11

4.2      Bar Charts. 11

5     Conclusion. 12

5.1      Recommendation. 13

6     References. 14

Report on Employee Engagement and Retention in Healthcare

1           Introduction

Human resource is an important arm in any organization. It is central to developing, reinforcing as well as changing an organization’s culture. Other responsibilities include managing the individual performance of employees through performance appraisals, undertaking training and development programs, reinforcing the values of the organization among others. Therefore, human resources practices should advocate for training and motivational programs such as coming up with systems that can assist management to improve the welfare of its employees. It is through such efforts that organizations will be able to retain their employees. In the healthcare sector, the role of human resource practices cannot be underrated. Employee Engagement and Retention is however a major issue in healthcare. There are many instances of voluntary turnover happening in the healthcare…