FPX 4102 Capella University Conflict Resolution Presentation – Assignment Help

FPX 4102 Capella University Conflict Resolution Presentation – Assignment Help

FPX 4102 Capella University Conflict Resolution Presentation – Assignment Help

Conflict is inevitable at any level in any organization or industry. Leaders must be ready and able to properly address conflict when it arises. This is to minimize disruptions and negative impact on employees. It is also important to remember that not all conflict is negative. Conflict can actually be positive when it minimizes or prevents groupthink, which occurs when team members are more concerned with cohesiveness and avoiding conflict than they are with high performance. When groupthink occurs, team members simply agree with their peers instead of voicing their opinions or offering alternate solutions. Leaders must recognize when this happens and strive to create a healthy team environment that promotes collaboration but welcomes differences of opinion.

As a health care leader, you will be called upon to resolve conflicts in your team and within your organization. You will need to manage conflicts that occur with you and also handle situations where you were not present. The media piece in the Vila Health: Conflict Resolution activity presents a scenario that you will review. After the review, prepare a PowerPoint presentation, accompanied by an audio recording, that you would give to hospital leadership to train them on how to handle situations such as this.
Demonstration of Proficiency

By successfully completing this assessment, you will demonstrate your proficiency in the course competencies through the following assessment scoring guide criteria:

Competency 2: Explain cultural competence and its relevance to health care management.
    Explain how a lack of cultural competence can compound already stressful situations and impede collaboration.
Competency 3: Analyze communication styles and its impact on teamwork and collaboration.
    Explain the communication techniques that should be avoided to include diverse cultures.
    Discuss communication strategies that hospital leadership should promote within the organization to resolve conflicts.
    Explain the role of relationships in communication and its impact on teamwork and collaboration.
    Recommend strategies that could be implemented to improve the relationship between nursing and housekeeping.
Competency 4: Communicate in a manner that is scholarly, professional, and respectful of the diversity, dignity, and integrity of others and is consistent with health care professionals.
    Demonstrate effective communication through writing and proper use of APA style.
    Communicate in a professional and effective manner, writing content clearly and logically, with the correct use of grammar, punctuation, and spelling.

NHS-FPX – Nursing and Health Sciences FlexPath

NHS-FPX4000 Developing a Health Care Perspective
NHS-FPX5004 Communication, Collaboration, and Case Analysis for Master's Learners
NHS-FPX6004 Healthcare Law and Policy
NHS-FPX6008 Economics and Decision Making in Healthcare
NHS-FPX8002 Collaboration, Communication, and Case Analysis for Doctoral Learners
NHS-FPX8040 21st-Century Health Care Improvement

Preparation

The media piece in the Vila Health: Conflict Resolution activity will be used as context for this assessment. Work through the scenario and begin planning to resolve the conflict between the nursing and housekeeping staff.

Some guidelines as you start preparing for your assessment are as follows:

Begin your presentation by providing background information into the problem and explain how a lack of cultural competence can compound already stressful situations and impede collaboration.
    This should be taken from the Vila Health: Conflict Resolution media piece, as well from the resources in the assessment, or your personal research.
Think about the communication techniques that were used in this simulation but should not have been used as they are related to diverse cultures.
    In other words, what were the mistakes made in the media piece that you will want to avoid?
Think about the communication strategies that would most likely promote better understanding and help to resolve conflicts easily in the future.
Think about how communication between roles and individuals impacts their relationships and ability or willingness to collaborate.
Think about the communication and conflict resolution strategies that would be most relevant for improving the relationships between the nursing and housekeeping staff in this situation.

Instructions

For this assessment, you will create an 8–12 slide PowerPoint presentation. The presentation should include a recorded audio that is 5–10 minutes in length. You may wish to consult these resources before starting your assessment:

Vila Health: Conflict Resolution | Transcript.
    Use this as context and imagine you are presenting your PowerPoint to Vila Health leadership as a guide to effectively resolve situations like the one in the media piece in the future.
Using Kaltura [PDF].
    This guide outlines the steps to creating a recording using Kaltura. You may wish to use this tool to record your presentation for this assessment.

You are free to organize your presentation however you like. One potential way to organize it is as follows:

Cover slide: One slide that includes the name and number of the course, name of the project, submission date, name of the learner, and contact information.
Introduction slide: One slide that provides a brief overview of conflict resolution and the case study. This is the elevator speech of the case study and captures an overview in a list format. Provide two short paragraphs in the speaking notes to support the points made in the list.
Background slide: One slide that explains the background of the case study.
Analysis of the situation: A section of two slides that explains how a lack of cultural competence can compound already stressful situations and impede collaboration.
Communication slide 1: One slide that lists at least two communication strategies that leadership can use to help the organization resolve the conflict.
Communication slide 2: One slide that explains the role of relationships in communication. You may wish to discuss the relationship between leaders and followers and also leaders overseeing teams.
Communication slide 3: One slide that explains the role of communication in teamwork and collaboration.
Application of literature to the case study: Recommend strategies that could be implemented to improve the relationship between nursing and housekeeping.
Summary: One slide that sums up the case study.
References: This section should list, in APA format, the scholarly references used to create the plan, especially with regard to the review of the literature.

When presenting, do not read directly from the slides; instead, contribute additional information or elaboration on the content provided. Also, the text on your slides should be organized by bullet points that highlight the key ideas for each slide, rather than writing out entire paragraphs of information. Though, you may find it useful to write a detailed outline or script as a reference while you create your audio recording. Record your presentation audio either directly into PowerPoint or by using Kaltura.

Note: If you require the use of assistive technology or alternative communication methods to participate in this activity, please contact Disabilityservices@capella.edu to request accommodations.
Additional Requirements

Structure: Include a slide with APA formatted references at the end of your PowerPoint presentation.
Length: 5 to 10 minutes in length. About 8–12 slides.
References: Cite at least three current scholarly or professional resources.
Format: Use APA style for references and citations.
    You may wish to refer to the following APA resource to help with your structure, formatting, and style:
        APA Style and Format.
        APA Paper Tutorial.
        APA Paper Template.
Font: Times New Roman font, 12 point, double-spaced for narrative portions only.

FPX 4102 Capella University Conflict Resolution Presentation – Assignment Help

NURS-FPX – Nursing FlexPath

• NURS-FPX4010 Leading People, Processes, and Organizations in Interprofessional Practice
• NURS-FPX4020 Improving Quality of Care and Patient Safety
• NURS-FPX4030 Making Evidence-Based Decisions
• NURS-FPX4040 Managing Health Information and Technology
• NURS-FPX4050 Coordinating Patient-Centered Care
• NURS-FPX4060 Practicing in the Community to Improve Population Health
• NURS-FPX4900 Capstone Project for Nursing
• NURS-FPX5003 Health Assessment and Promotion for Disease Prevention in Population-Focused Health
• NURS-FPX5005 Introduction to Nursing Research, Ethics, and Technology
• NURS-FPX5007 Leadership for Nursing Practice
• NURS-FPX6011 Evidence-Based Practice for Patient-Centered Care and Population Health
• NURS-FPX6016 Quality Improvement of Interprofessional Care
• NURS-FPX6020 Biopsychosocial Concepts for Advanced Nursing Practice 1
• NURS-FPX6021 Biopsychosocial Concepts for Advanced Nursing Practice 1
• NURS-FPX6025 MSN Practicum
• NURS-FPX6026 Biopsychosocial Concepts for Advanced Nursing Practice 2
• NURS-FPX6030 MSN Practicum and Capstone
• NURS-FPX6103 The Nurse Educator Role
• NURS-FPX6105 Teaching and Active Learning Strategies
• NURS-FPX6107 Curriculum Design, Development, and Evaluation
• NURS-FPX6109 Integrating Technology into Nursing Education
• NURS-FPX6111 Assessment and Evaluation in Nursing Education
• NURS-FPX6210 Leadership and Management for Nurse Executives
• NURS-FPX6212 Health Care Quality and Safety Management
• NURS-FPX6214 Health Care Informatics and Technology
• NURS-FPX6216 Advanced Finance and Operations Management
• NURS-FPX6218 Leading the Future of Health Care
• NURS-FPX6410 Fundamentals of Nursing Informatics
• NURS-FPX6412 Analysis of Clinical Information Systems and Application to Nursing Practice
• NURS-FPX6414 Advancing Health Care Through Data Mining
• NURS-FPX6416 Managing the Nursing Informatics Life Cycle
• NURS-FPX6610 Introduction to Care Coordination
• NURS-FPX6612 Health Care Models Used in Care Coordination
• NURS-FPX6614 Structure and Process in Care Coordination
• NURS-FPX6616 Ethical and Legal Considerations in Care Coordination
• NURS-FPX6618 Leadership in Care Coordination
• NURS-FPX8010 Executive Leadership in Contemporary Nursing
• NURS-FPX8012 Nursing Technology and Health Care Information Systems
• NURS-FPX8014 Global Population Health
• NURS-FPX8030 Evidence-Based Practice Process for the Nursing Doctoral Learner
• NURS-FPX8045 Doctoral Writing and Professional Practice
• NURS-FPX9100 Defining the Nursing Doctoral Project
• NURS-FPX9901 Nursing Doctoral Project 1
• NURS-FPX9902 Nursing Doctoral Project 2
• NURS-FPX9903 Nursing Doctoral Project 3
• NURS-FPX9904 Nursing Doctoral Project 4
• NURS-FPX9980 Doctoral Project Development