WCM 610 9-1 Final Project Submission

-WCM 610 9-1 Final Project Submission

9-1 Final Project Submission: Executive Summary Presentation With Speaker Notes

Definition of the business goals indicates to the business the direction which they must quickly act depending on their resource availability.  The discussion identified the scenario in the phone company which got scrutinized before major decisions get implemented. The article focuses on the goals of the company and the stakeholders that get affected by the actions that the company performs.

Problem statement

The company’s ultimate goal aimed at opening a new branch located in India. However, resource constraints forced the company to determine at least a single branch that if closed might not affect their stakeholders but also give them easy time running their new branch. George, (2012) argued that the organization’s cross-functional team needed to come together and rank their outlets in order of revenue produced. The information would assist them to determine the store that they would close down based on underperformance. The least performing company would get closed and the resources redirected at opening a new facility in India.

Stakeholder analysis

Stakeholders are important assets during decision-making process within Phone Systems Inc. Shankar, (2013) explained that the company’s management executive needed to generate solutions that would make the company’s beneficiaries feel accommodated. The stakeholders that would get affected included the customers that acquired products and services from the present stores and the perceived store that would open once the initial one gets closed. The other stakeholders include the employees that worked in the various outlets. For instance when the business closes they might lose jobs, or if the company expanded they would gain opportunities. The company needed to put them first because they engaged the business activities on behalf of the customers. Other insignificant stakeholders included banks, suppliers and service providers to the business. Phases can be through DMAIC process;

1. Define the problem
2. Measure – data collection
3. Analysis – Analyse the data and develop solutions and/or alternative solutions
4. Improve/Implementation – implement proposed solution
5. Control – monitor, control and sustain implementation and improvement process